FFMC

The Forex prepaid travel card made available through Myforexeye, is a pre-paid foreign currency card that makes your International travel hassle-free and convenient. You can load this pre-paid card with foreign currency in India, and use it to withdraw cash in local currency from networked ATMs, or swipe it at merchant establishments that accept network cards, while abroad. The card also comes equipped with never before offered features such as travel insurance, emergency assistance & advanced account management. Instead of spending time encashing traveller’s cheques or converting currency through traditional Money Changers, a Forex Travel Card ensures that you have 24/7, instant access to your funds. With a pre-paid card, it is now so much easier to plan your budget and expenses. What’s more, you save big on time, effort and money by getting the most competitive and transparent foreign exchange rates available.

Your Pre-paid Travel card* is loaded with funds at the time of purchase. You can use the card for cash withdrawal at ATMs or for shopping at merchant outlets. With each transaction, the balance on your card decreases, and this balance can be reloaded with fresh funds at any point in time, based on your requirement. *This card cannot be used in India, Nepal & Bhutan.

A Forex card offers negligible or no transaction fee versus high Credit/Debit card transaction rates which can go up to 8.5%!

Myforexeye is a first-of-its kind platform to simplify the process of acquiring foreign exchange for your personal travel (Including students travelling for higher studies). It aims to insulate you from rate volatility, physical visits to money changer/bank, outdated currency, hassles of arranging hard copies of travel documents, and subsequent re-visits for reloading card and encasement.

Myforexeye offers Prepaid Foreign currency travel cards which can be used globally to withdraw cash from ATMs and for making payments at merchant establishments. While we encourage our clients to carry prepaid forex cards as opposed to cash, as a convenient and safe alternative, we do understand the need for having spending cash in hand. To ensure the best of both, we also deliver USD 300 in cash, which takes care of all your immediate spending needs. In case you experience any technical difficulties in withdrawing money, we have made arrangements to deliver money to you at any point, anywhere in the world – a service offered by no other.

We have a simple and easy to use interface which simplifies your forex buying experience. Just register, view rates, enter travel details, choose currency, make payment, upload documents and viola..! Your card is delivered right to your doorstep. No more cumbersome DD’s or cheques which take forever to be cleared. Pay online by your preferred means via Debit, Credit or Net Banking.

You may buy these cards from Myforexeye in eleven different currencies – US Dollar, Euro, Pound Sterling ,Swiss Franc, Australian Dollar, Canadian Dollar, Singapore Dollar ,Japanese Yen, Arab Emirate Dirham, Swedish Kroner, Danish Kroner , Honk Kong Dollar, New Zealand Dollar, Saudi Riyal, Thai Baht though your card is loaded with a base currency, it can be used to withdraw local currency in a different country, after the application of a small conversion fee, giving you multi-currency flexibility

Rate are in sync with market updation and it can change without prior notice

You can order forex as early as 60 days before date of travel. Also the latest you can order your forex is 2 days before your scheduled date of travel – For instance, if your date of travel is the 10th, please ensure that you order your forex by the 7th.

You will need to upload the following documents to avail your foreign exchange. Passport Copy (Kindly upload first and last pages – namely, Personal details page and the Address page). Visa (Not applicable if VISA is on arrival). E-Ticket. Delivery Address Proof. (For primary traveler) Admission confirmation letter. (If traveling on student visa) Please note: Per regulatory norms it is mandatory to show original documents for verification at the time of delivery. So, please keep them handy.

The following documents are accepted:

  • Aadhar Card
  • Permanent Driving license (Not Expired). (Except driving license issued by the Govt of Maharashtra)
  • Ration card -Election card / Voters ID [if it has address].
  • Latest Property tax or water tax bill / Property tax paid Receipt.
  • Senior citizens card issued by the State /Central Govt. of India (if it has address)
  • Mobile post paid bill (Not older than 3 months)
  • Photo ID card with photograph (issued by J&K & Goa State Govt.)
  • Photo Social Security Card issued by the Central/ State govt. /Union territories.
  • Pension payment card issued by State/Central Govt. of India with photograph of the applicant
  • IRIS scanned household Card with photograph (issued by Andhra Pradesh govt.)
  • Credit card statement where customer is primary card holder. This needs to be supported by photocopy of credit card. Credit card should not be expired. Credit card statement date should not be older than 2 months.
  • Government issued Photo ID card containing address: PAN (Permanent Account Number ) intimation letter addressed to the customer intimating the PAN.
  • Landline telephone bill/Electricity bill of Public and approved Private operators in the State (Not older than 3 months)

Unfortunately, No. As Per regulatory Know Your Customer (KYC) norms, persons availing forex should sign in-person at the time of delivery. Copies of uploaded documents will be provided to you, which need to be duly signed. To experience a smooth and speedy delivery process, please choose a delivery time that is convenient to you and ensure that all persons availing forex are present during the time of delivery at the address provided

For orders place by making complete payment online, immediately after your uploaded documents are verified, you will receive a call for scheduling a convenient delivery time. If customer chooses to pay by cheque then forex will be delivered after clear funds are received in service partner’s bank account.

The minimum loading amount allowed on your prepaid card is 200 units of a given currency (for JPY it is 20000 units.)

For tourism or leisure trip, (other than to Nepal and Bhutan) any Indian resident can obtain foreign exchange up to an aggregate amount of USD 10,000 equivalent- in a financial year, on self-declaration basis, irrespective of the number of visits undertaken during the year. For Instance, assuming the exchange rate is on a particular day is 1 USD – 60 INR, a person can buy foreign exchange up to 6,00,000 INR, considering that there was no foreign exchange purchase made by this individual in the current year. Likewise, if the rate for 1 GBP = 85 INR, the buyer is entitled to purchase a maximum of GBP 7058 (6,00,000/85). The permissible limit for other currencies can be calculated in a similar way, that is by using 10,000 as a benchmark.

Yes you can. This limit of USD 10,000 can be used for personal expenses on overseas travel

Yes, your forex prepaid card bought from Myforexeye comes with an insurance cover including one for lost card liability, counterfeit card liability etc. Detailed information is available in your card instructions booklet. Call us on +91-11-41460037-38-39-40 if you need to know more on insurance options.

Yes! Cards made available to you through Myforexeye can be used for online transactions, but certain regulatory norms have to be followed. – You first need to login to your card account, activate the card for internet transactions, generate an online window which remains active for a certain period and then proceed to make a transaction. This process ensures that your transaction is safe, secure and free from phishing attacks that are usually known to plague conventional credit cards.

Yes, your Prepaid Forex travel card bought from Myforexeye comes equipped with an internet login which allows you to monitor your spend. You can also choose to receive SMS alerts by updating the mobile number available on your travels abroad.

We recommend the card to be used at POS with the base currency loaded to avoid any other applicable charges. Schedule of charges is available in our general terms and conditions page, and is subject to change by card issuing bank. For any specific assistance get in touch with us @ 91-11-41460037-38-39-40.

Please ask the merchant to ensure that he is swiping your card through a credit card terminal and not a debit card terminal. He also needs to ensure that the machine is online and connected. In case both these scenarios don’t work, please report it to us immediately.

You can block your card by logging into your account online, or by calling the card-issuing bank’s helpline directly. You may simultaneously get your additional/secondary card activated and start using it.

Yes, We offer multi currency card, so that you can use the same card even if you are travelling to various countries in same or different visits

Yes, once your card is active and loaded with the requested amount it can be used anywhere around the globe. Minimal cross currency conversion rate will be applicable if used in a non-base currency location. For instance, if you choose These cards cannot be used in India, Nepal and Bhutan.

Yes, you can purchase multiple cards based on requirement, but we suggest that you maintain only one card per currency to help you keep better track of transactional details.

Yes, you can retain the card if the leftover balance on card is less than USD 2000 or its equivalent. In case the balance exceeds this limits, per regulatory norms, you are required to surrender it in not more than 180 days of your return.

You will receive an SMS alert on your registered mobile number every time you load/reload. Alternatively, you can log in to your account and check your card balance. You can also check fund status at a card issuing bank’s ATM (please note: balance will reflect in equivalent rupee). Or you can just pick up the phone and call us for fund status anytime!

You can withdraw cash from any networked ATMs by paying a nominal charge. Kindly ensure that you select the type of Account as “Checking / Current” or “Credit”. The Savings option will not work for prepaid Forex Travel Card.

Yes you can check the balance in most ATMs abroad, and you’re the figures will be reflected in local currency. Please note that this might incur a nominal fee. However, You can check your balance on your online account free of cost.

You may withdraw any amount using your travel card if sufficient balance is available on the card. Cash withdrawal is confined to certain amount per transaction to enhance the security feature of your card. The table below gives an approximate applicable limit for daily withdrawal. Please note these limits may vary based on the ATM operator and hence should be used for reference only:

 

Currency Symbol Amount
USD Card USD 2000
Swiss Franc Card CHF 2000
Canadian Dollar Card CAD 2000
Australian Dollar Card AUD 2000
Euro Card EURO 1500
British Pound Card GBP 1000
Singapore Dollar SGD 2500
Japanese Yen JPY 200000
Arab Emirate Dirham AED 7500

Cards purchased from Myforexeye are highly secure from unauthorized usage. For any ATM transaction you are required to input your secured ATM pin. Upon four unsuccessful attempts to input this pin, your card will be blocked immediately. At any POS, your merchant has to match your signature on the card with the one on your charge slip. To aid this, please ensure you sign on the signature panel immediately after receiving your card.

You can reach out to us and we will get it regenerated. Call us at 91-11-41460037-38-39-40.

If you have lost both your primary and secondary card, you may call our helpline and request for a replacement card.

Your replacement card will be sent to you by courier. You will receive the same in 48 hr to 7 working days depending on your location.

No, your replacement card will be send along with a fresh ATM pin.

Your card is inactive when couriered to you. Only after you receive and confirm the receipt by calling our customer care, and after a complete verification process, will your card be activated for use.

You can login to your Myforexeye account and apply for a refund of balance amount on card. Refund will be processed in 72 hours. In case of some unsettled transactions please allow between 11 to 30 days for these transactions to be settled, before this refund is credited to your account. You will receive an SMS alert on your registered mobile number after the transaction is completed.

We will try our best to ensure that this situation does not arise. However, if the transaction is cancelled due to some unavoidable technical issues or regulatory norms, your order amount will be refunded after deduction of payment gateway charges

You can write in to us with the subject line “Cancellation for Order No:” and request a refund. Please note however that the amount will be refunded after a deduction of payment gateway charges (1.25% for Debit card, 1.75% for Net Banking and 2.25% for Credit cards) and Rs.350 towards Operational charges.

Yes, you can use your travel card for transactions over phone or through mail. Please note that prepaid cards are not suitable for pre-auth transactions at hotels/car rentals etc. Always make complete payment rather the blocking the amount.

For enhanced security features, all major currency cards available through Myforexeye are chip based cards. These cards are more secure than conventionally used magnetic strip based cards. Considering that some merchants may not have this advanced facility, these cards are built-in to be used at even swipe-in terminals where only strip cards can be used.

Your card is inactive when couriered to you. Only after you receive and confirm the receipt by calling our customer care, and after a complete verification process, will your card be activated for use.

If you have more questions for us, feel free to write in to us at ffmc@myforexeye.com or call us on +91-11-41460037-38-39-40

You will be provided a spare card if you order a prepaid card only with the following 11 currencies with –

Australia Dollars (AUD)

Canada Dollars (CAD)

Euro (EUR)

Japan Yen (JPY)

Singapore Dollars (SGD)

South African Rand (ZAR)

Swedish Kroner (SEK)

Switzerland Francs (CHF)

United Arab Emirates Dirham (AED)

United Kingdom Pounds (GBP)

United States Dollars (USD)

 

For all other currencies only 1 card will be provided without a spare